Be extraordinary not ordinary 6th July at 5.45pm
@ Eaton Aerospace Limited,
Eaton, one of the largest employers in our area have generously offered to host this South Molton Business Association event at their premises on Pathfields. Due to the nature of their business we do need to close the delegate list 24 hours prior to the event so please contact: email@example.com or telephone 07767 767139 (places limited). This is an ideal opportunity for you and any key staff you may employ to develop these essential business skills.
Address: Pathfields Business Park, Station Rd,
South Molton EX36 3DW
Members of SMBA have made us aware of their need to constantly review and improve customer care, whether through face-to-face transactions (retail/professional services) or within supply chains. South Molton Business Association have organised a talk by Janet Phillips, Director of ‘anew South West‘, who will be delivering the presentation:
Customer Service – Be extraordinary not ordinary!
Surveys show that 8 out of 10 people would choose a brand because of better customer service over price. Good customer service is important to every business in every sector, but being extraordinary is vital to thrive. Where is your differentiator? Join Janet for a journey of discovery into customer service insights.
Janet is an experienced, licenced Professional Coach & Trainer, having delivered services to major high street banks, utilities service businesses and many others within the tourism, retail, hospitality, manufacturing and engineering sectors. She is licenced to deliver 7 accredited Customer Service courses, from Principles of Customer Service, Customers with Disabilities, Service Across Cultures through to Supervisory and Management courses, along with the Ambassador Workshop which was also used to train personnel for the London 2012 Olympic & Paralympic Games.
Further details and to book a place on the above events contact firstname.lastname@example.org or telephone 07767 767139 (places limited).
The session will last an hour and will be interactive. Eaton have generously offered to provide post session refreshments. This is an ideal opportunity to network with other local businesses.
North Devon Show Promotion
SMBA will be present at the North Devon Show on Wednesday 2nd August 2017 in the Arcade, to promote South Molton and the surrounding parishes. This will include highlighting South Molton as a business, tourist and shopping destination, as well as showcasing some of the great products produced and sold from the area – both locally and nationally.
If you would like to promote your business at the show contact us and we will hand out your flyers and business cards.
For more information please contact email@example.com
We were delighted that our meeting in June was hosted by Paddy Wallace at Quince Honey Farm on Thursday 8th June 2017.
The honey tasted marvellous…
Now one of the leading honey farms in Britain, Quince Honey Farm is a family run business, first established in 1949 by Paddy’s father, George. Paddy shared with us, the history of the farm, how it has developed over the years and plans for the future as one of North Devon’s key tourist attractions. Paddy also discussed the highs and lows of running the business and the challenges that have been overcome along the way and how the Link Road diverted the tourist traffic away from the centre of South Molton, consequently influencing the decisions being made now to safeguard the future of their business. Read more…
By working together we can build and expand to help make South Molton more vital to the economy of Devon.
For more information on joining please go to Join SMBA
South Molton is one of the largest towns in North Devon and a focal point for the surrounding 32 parishes. The remit of the SMBA is to promote investment in the town and surrounding parishes, encourage commercial growth and prosperity for the business community and general populace as a whole. SMBA aims to be a positive and inclusive Association representing businesses and businesspeople from all sectors; one that works closely with other bodies and organisations currently promoting the area and providing services to the local community.
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The Association is also a lobbying group, giving the business community an effective voice across both the private and public sectors.
SMBA are currently seeking views from members and non members as how best the Association can meet its aims and support members and we would be delighted to hear your views too. Take our survey…