Category Archives: Diary Dates

Customer Service – be extraordinary not ordinary – SMBA – meeting 6th July at 5.45pm #devonbusiness

Customer Service

Be extraordinary not ordinary 6th July at 5.45pm

@ Eaton Aerospace Limited,

Eaton, one of the largest employers in our area have generously offered to host this South Molton Business Association event at their premises on Pathfields. Due to the nature of their business we do need to close the delegate list 24 hours prior to the event so please contact: or telephone 07767 767139 (places limited). This is an ideal opportunity for you and any key staff you may employ to develop these essential business skills.

Address:  Pathfields Business Park, Station Rd,

South Molton EX36 3DW

Members of SMBA have made us aware of their need to constantly review and improve customer care, whether through face-to-face transactions (retail/professional services) or within supply chains. South Molton Business Association have organised a talk by Janet Phillips, Director of ‘anew South West‘, who will be delivering the presentation:

Customer Service – Be extraordinary not ordinary!

Surveys show that 8 out of 10 people would choose a brand because of better customer service over price. Good customer service is important to every business in every sector, but being extraordinary is vital to thrive. Where is your differentiator? Join Janet for a journey of discovery into customer service insights.

Janet is an experienced, licenced Professional Coach & Trainer, having delivered services to major high street banks, utilities service businesses and many others within the tourism, retail, hospitality, manufacturing and engineering sectors. She is licenced to deliver 7 accredited Customer Service courses, from Principles of Customer Service, Customers with Disabilities, Service Across Cultures through to Supervisory and Management courses, along with the Ambassador Workshop which was also used to train personnel for the London 2012 Olympic & Paralympic Games.

Further details and to book a place on the above events contact or telephone 07767 767139 (places limited).

The session will last an hour and will be interactive. Eaton have generously offered to provide post session refreshments. This is an ideal opportunity to network with other local businesses.


SMBA will be represented at the North Devon Show – 2nd August 2017

North Devon ShowSMBA will be present at the North Devon Show on Wednesday 2nd August 2017 in the Arcade, to promote South Molton and the surrounding parishes. This will include highlighting South Molton as a tourist and shopping destination, as well as showcasing some of the great products produced and sold from the area – both locally and nationally, as well as services.

North Devon Show Promotion

If you would like to promote your business at the show contact us and we will hand out your flyers and business cards.

For more information please contact

Latest proposals for North Devon Link Road improvements #southmolton #ndevon

The road infrastructure of our area is probably the most testing obstacle to local businesses trying to grow as ‘National Brands’.

No improvements have been carried out between Tiverton and South Molton at this stage. Work has happened between Bideford and Barnstaple but unfortunately this does not help South Molton in the short term.

There is a ‘Link Road’ consultation exhibition at the Amory Centre (South Molton) on Friday 23rd June 2017 – 12pm to 8pm.

Public Consultation Begins 9th June

Devon County Council is consulting on a scheme to improve the section of the NDLR between Borners’s Bridge Junction on the A361 north of South Molton and Heywood Road Roundabout on the A39 north of Bideford to help inform further design work and develop a preferred option.

Public consultation exhibitions are being held at the following locations to provide information and to give you the opportunity to ask any questions.

Green Lanes (Barnstaple):
Friday 16th June 20179am to 5pm
Saturday 17th June 20179am to 5pm

Town Hall (Bideford)
Tuesday 20th June 201712pm to 8pm

Amory Centre (South Molton)
Friday 23rd June 201712pm to 8pm

Unmanned Exhibition
Bideford Room – Taw View, Barnstaple
Monday 24th July 2017 – Friday 28th July 2017

You can also view and respond to the proposals online from 9th June to 28th July 2017 at:

South Molton Business Association @ Quince Honey Farm Thursday 8th June #southmolton #ndevon

quince_honey_farmWe are delighted that our meeting in June will be hosted by Paddy Wallace at Quince Honey Farm on Thursday 8th June 2017 starting at 6pm.

Now one of the leading honey farms in Britain, Quince Honey Farm is a family run business, first established in 1949 by Paddy’s father, George. Paddy will share with us, the history of the farm, how it has developed over the years and plans for the future as one of North Devon’s key tourist attractions. Paddy will be discussing the highs and lows of running the business and the challenges that have been overcome along the way.

The talk will be followed by a Q&A session and then a guided tour of the farm.

If you are interested in attending the event please advise Suzanne Brown by emailing:

2017 Annual General Meeting

Members Only are invited to attend on Thursday 18th May 2017 at 6:30pm in The Oak Room, The Amory Centre, 125 East Street, South Molton, EX36 3BU

For more details contact contact the Secretary

March meeting venue confirmed – Peter Heaton-Jones MP #southmolton #ndevon #devon #politics

Peter Heaton-Jones MPPeter Heaton-Jones MP

Mole Valley Farmers (situated on Pathfields Business Park, South Molton) will host our SMBA event on Friday 3rd March.  Peter Heaton-Jones MP will be our speaker.

Our local MP Peter Heaton-Jones has kindly agreed to lead a meeting to explain how government policy can encourage local business retention, what we can do to develop new business and what his priorities are for business growth in North Devon. The talk by Peter will be followed by a Q&A session. There will be an opportunity to talk with Peter on a less formal basis.

Please contact Michael Buckingham at or on 07973 803740 for more information and to confirm your place.

We would like to thank Mole Valley Farmers for their assistance in putting on this event.