Customer Service – be extraordinary not ordinary – SMBA – meeting 6th July at 5.45pm #devonbusiness

Customer Service

Be extraordinary not ordinary 6th July at 5.45pm

@ Eaton Aerospace Limited,

Eaton, one of the largest employers in our area have generously offered to host this South Molton Business Association event at their premises on Pathfields. Due to the nature of their business we do need to close the delegate list 24 hours prior to the event so please contact: secretary@smba.info or telephone 07767 767139 (places limited). This is an ideal opportunity for you and any key staff you may employ to develop these essential business skills.

Address:  Pathfields Business Park, Station Rd,

South Molton EX36 3DW

Members of SMBA have made us aware of their need to constantly review and improve customer care, whether through face-to-face transactions (retail/professional services) or within supply chains. South Molton Business Association have organised a talk by Janet Phillips, Director of ‘anew South West‘, who will be delivering the presentation:

Customer Service – Be extraordinary not ordinary!

Surveys show that 8 out of 10 people would choose a brand because of better customer service over price. Good customer service is important to every business in every sector, but being extraordinary is vital to thrive. Where is your differentiator? Join Janet for a journey of discovery into customer service insights.

Janet is an experienced, licenced Professional Coach & Trainer, having delivered services to major high street banks, utilities service businesses and many others within the tourism, retail, hospitality, manufacturing and engineering sectors. She is licenced to deliver 7 accredited Customer Service courses, from Principles of Customer Service, Customers with Disabilities, Service Across Cultures through to Supervisory and Management courses, along with the Ambassador Workshop which was also used to train personnel for the London 2012 Olympic & Paralympic Games.

Further details and to book a place on the above events contact secretary@smba.info or telephone 07767 767139 (places limited).

The session will last an hour and will be interactive. Eaton have generously offered to provide post session refreshments. This is an ideal opportunity to network with other local businesses.

 

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