More people will complain to friends about bad service than they will praise a good service

Be extraordinary not ordinary 6th July at 5.45pm

@ Eaton Aerospace Limited,

Eaton, one of the largest employers in our area, generously made South Molton Business Association very welcome at their premises on Pathfields.

After a brief introduction and insight into the ethos and working practices of Eaton we were handed over to Janet Phillips, Director of ‘anew South West‘, who delivered her presentation on:

Customer Service – Be extraordinary not ordinary!

In brief, the interactive session, showed how the culture of a business is reflected in the way it handles communication to the general public, inter company liaison and business to business transactions. It was pointed out that empowering staff from the bottom up (in a company structure) enables a more cohesive representation of ‘the brand’ in the public’s perception of a product and / or company.

More people will complain to friends about bad service than they will praise a good service

Customer service is the frontline defence and communication conduit for a business and as was pointed out, something we should all work harder at.

SMBA would like to thank Janet and Eaton Aerospace Limited for a successful evening and for also giving us an opportunity to network with members and friends in a different business environment.


Not only are Eaton Aerospace Limited an important cog in the prosperity engine of South Molton, they also make splendid sandwiches…  

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